June 21, 2024

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success.

That might seem like a big statement; after all, a ton of factors can impact your service success, customer sentiment and growth trajectory. However, customer experience remains king. Studies show that, in the U.S., even when people love a company or product, 59% will walk away after several bad experiences, and 17% will ditch a company after…

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